Hi Alan,<br><br>I&#39;m using OTRS 2.4.2. If you can give me a run down on what to configure in event based notifications I would appreciate that.<br><br>David<br><br><div class="gmail_quote">On Thu, Aug 13, 2009 at 2:31 PM, Alan McKay <span dir="ltr">&lt;<a href="mailto:alan.mckay@gmail.com">alan.mckay@gmail.com</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div class="im">&gt; Does anyone know how to set OTRS so that notifications are automatically<br>

&gt; sent to a customer when his/her ticket has been closed? I thought this would<br>
&gt; be done automatically when a ticket is closed and note-external is selected<br>
&gt; or likewise, but alas it doesn&#39;t.<br>
<br>
</div>What version?  This is easy in 2.4 using event based notification.  I<br>
can tell you how to do that.<br>
<br>
<br>
--<br>
“Don&#39;t eat anything you&#39;ve ever seen advertised on TV”<br>
         - Michael Pollan, author of &quot;In Defense of Food&quot;<br>
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