On Sat, Apr 6, 2013 at 12:35 PM, Steven Carr <sjcarr@gmail.com> wrote:

On 6 April 2013 05:11, Kaushal Shriyan <kaushalshriyan@gmail.com> wrote:

Hi Again,

I have installed the new version OTRS 3.2.4 on CentOS 6.4. I have doubt about backup. I have taken MySQL Data Backup as of now from the old server. Not sure how do i backup all queues,agents,groups,email address details and etc.... from the old server and populate it to the new server so that i do not miss any piece which were configured in the old server. 

Please suggest.

Regards,

Kaushal

That information is all stored in the database, the only additional things you need to backup/copy across are those mentioned in the UPGRADING document.

Kernel/Config.pm
Kernel/Config/GenericAgent.pm
Kernel/Config/Files/ZZZAuto.pm
var/*

Though be careful with copying all of var/* as some stuff might have changed in the new version, I tend to copy just var/article, var/log and any custom files I've put into var/httpd/htdocs, but YMMV.

Make sure you change Config.pm to reflect the new database location. And then follow the UPGRADING guide on running the various scripts to migrate the database from your old version to the new version.

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Thanks Steven for clear and precise explanation. Much appreciated. Have few questions about database backup. I have taken backup of otrs database using the below command

On the old server 

mysqldump -u root -p password otrs > /tmp/otrs.sql

On the new server 

mysql -u root -p password otrs < /tmp/otrs.sql

Is the above method the right way of backing mysql data on the old server  and restoring it to the new server? Also please help me understand the significance and purpose of the below files

Kernel/Config.pm 
Kernel/Config/GenericAgent.pm
Kernel/Config/Files/ZZZAuto.pm

Thanks and Regards,

Kaushal

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