Hi Steve, On 29.05.2009, at 12:26, Steve Hall wrote:
Hi,
We're just expanding our use of OTRS 2.3.4 in that we have new roles, which have dedicated queues defined for them for privacy, etc.
When the agent views the Workflow View they are presented with the default list of queues : Advisory : Hotline : Incident.
How do I change this default view so that they can see by default the queue defined for that group?
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