RE: [otrs] Charset conflicts

Hi Sune,

Changing the charset within OTRS til utf-8 solved the problem but gave me a new one. Fetching the mail from the mailserver results in a bunch of these lines:

Malformed UTF-8 character (unexpected non-continuation byte 0x72, immediately after start byte 0xe6) in substitution (s///) at /opt/otrs/Kernel/System/Ticket/Article.pm line 2207.

Even though the mail gets through and a ticket is created. This installation is running OTRS 2.1.5 - maybe I should stop trying to fix this and just upgrade? Could somebody point me in the direction of an upgrade guide?

Lars

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sune T. Tougaard
Sent: Wednesday, May 21, 2008 11:42 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Charset conflicts

I see the message too, when messing around with the charset in OTRS.
However, changing the charset doesn't garble my text.

I think that i had an issue like that once, but that was solved in a later version.
(Or was it with imported usernames? Can't remember for sure)

New e-mails as well as existing tickets?

--
/Sune

________________________________

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen
Sent: 21. maj 2008 08:51
To: 'User questions and discussions about OTRS.org'
Subject: Re: [otrs] Charset conflicts

Hi Sune.

Yes, it's an Exchange mailbox, but the message comes from OTRS. If I change the language of OTRS, the language of the message also changes.

If I change OTRS to use UTF-8 then the message does not appear but the Danish characters in the tickets becomes garbled.

It appears that OTRS somehow thinks the mail is in UTF-8 while it is actually in ISO-8859-1.

--
Lars

________________________________

        From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sune T. Tougaard
        Sent: Wednesday, May 21, 2008 8:22 AM
        To: User questions and discussions about OTRS.org
        Subject: Re: [otrs] Charset conflicts



        If my memory serves me right, i think that's pretty much the wording that the Exchange 5.5 IMC uses when it encounters a message with a charset it doesn't know.

        Would it by any chance be an Exchange server mailbox your OTRS install is accessing?

        --
        /Sune

        -----Original Message-----
        From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen
        Sent: 20. maj 2008 16:01
        To: 'User questions and discussions about OTRS.org'
        Subject: [otrs] Charset conflicts

        Hi.

        I'm taking over a test installation of OTRS running on Fedore Core. All tickets mailed to the system starts with this: "This message was written in a character set other than your own. If it is not displayed correctly, click here to open it in a new window."

        I have configured Thunderbird to send emain in iso-8859-1 format (which is default, I believe).

        I have tried to configure everything on the machine to be ISO-8859-1.

        Apache has 'AddDefaultCharset ISO-8859-1'

        /etc/sysconfig/i18n has 'LANG="en_US"'

        OTRS has DefaultCharset = 'iso-8859-1'

        Everything has been restarted (including the machine). What did I miss?

        --
        Lars
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