Hello, As per note on OTRS site, the integration of fusion inventory with OTRS was about to come in March,2012. So please can you update us on this? Can you please tell me when it will be available? Also I saw on official website of OTRS that OTRS runs with SAP. So what this integration actually does? I will be very much thankful to you if you can send some documents regarding this. Regards, Neel Darji 50009599 WS-148, 2A 2nd Floor Enterprise Open Source Lab IT,Reliance Industries Ltd. Contact :- 7738951761, 9924204849 Extension No. :- 73155 E-mail :- Neel.Darji@ril.com "Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s). are confidential and may be privileged. If you are not the intended recipient. you are hereby notified that any review. re-transmission. conversion to hard copy. copying. circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient. please notify the sender immediately by return email. and delete this message and any attachments from your system. Virus Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email. The company cannot accept responsibility for any loss or damage arising from the use of this email or attachment."