Thanks to all for the replies. Early preparation for these types of
questions makes life a little easier.
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Robert Kehl
Sent: Friday, January 16, 2004 2:10 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] OTRS vs. TurnOver
On Thursday, January 15, 2004 11:38 PM
Jason Coltrin
I will give a brief demo of OTRS to our department heads and compare OTRS to a licensed helpdesk suite called "Turn Over", which runs an AS400 database back-end. Besides the obvious benefits of OTRS (web-based, price, ease of use, email filtering, and support), what are some winning features of OTRS I can highlight?
Not to forget the ability to seamlessly work together with existing LDAP backends for customer and user agent data retrieval! Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/