Hello, I am trying to get the backup.pl script to run, but am running into an error when the script attempts to run mysqldump: "Dump MySQL rdbms ... mysqldump: Got error: 1045: Access denied for user 'otrs'@'localhost' (using password: YES) when trying to connect" I have checked the settings in Kernel/config.pm - tried both typing the correct password in directly and also pasting the "crypted" password (obtained using otrs.CryptPassword.pl) - but to no avail. I can successfully run mysqldump.exe directly using the same command the backup.pl script seems to want to generate: mysqldump -u otrs -p######## -h localhost OTRS > c:\otrs_backups\databasebackup.sql It's as if the backup.pl script isn't actually consulting Config.pm for the database password or something. I'm stumped. Help, please? Thanks in advance, Shannon