Hi!

Is it possible to get all attachments related to a certain ticket together?

How can I track down every attachment if is not related or has any ID of the ticket?

Thanks for all the help

María Alejandra Piedra

Unidad de Informática y Sistemas de Información

IICA (506) 2216-0171

Alejandra.Piedra@iica.int

De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Nils Leideck - ITSM
Enviado el: Miércoles, 26 de Mayo de 2010 07:16 p.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] Changing directory layout in ArticleStorageFS

Hi,

On 26.05.2010, at 08:12, Alejandra Piedra wrote:

I’m kind of confused with the structure of folders that this feature has.

For example, if I attach a file in a ticket, it creates the following folders: 

· Year

o Month

§ Day

· Folder#

I would assume that the Folder# would be the ticket number so it’s easy to track while surfing through the directory, but instead it creates a folder with a consecutive number, and worst of all, it creates a folder for each attachment I submit in the ticket.

Is there a way to just throw every attachment to a single folder and that that folder has de ticket #

I understand that maybe this means changing code in the ArticleStorageFS file, but I can do it, just show me how.

Folder# is the database article ID … 

Freundliche Grüße / Kind regards

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project