Re: [otrs] Request/Idea: Archive mail in OTRS from Thunderbird / Other pluggable mail client

Rico Barth wrote:

a good solution is to add your user account to the OTRS mailbox-readers and -writers. so you may copy the hole mail via your mailclient in this folder. with this procedure you don't change mail headers.

You lose the procmail filtering and sorting with this solution. -- hs