Hello, see the docs http://doc.otrs.org/2.4/en/html/x14446.html#Ticket:Frontend::Agent::Ticket::... BTW, read-only agent can't do anything with the ticket assigned to him exept maybe allowed move-into another queue. What's the point? Anton. 12.04.2010 14:43, Mohd Fariz Bin Hashim пишет:
Hi all,
Need some help. My problem is that i cant see read-only user/agent when i want to give ownership/responsible to them. I don't want to use ChangeOwnerToEveryone = yes because this will list out all agent in all group.Is there a way that i can see read-only user/agent and change ownership to them?
Thanks.
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