Sure, that will work well!
But you can also let your agents do classification on incoming tickets
without subjects, just let them change the Title field. If you enable
the Title field in the overviews, this will be enough.
Some other people might like to write emails with titles as "Help Me"
or "Problem" or "Please assist" ... those would also need postmaster
filters and/or classification... I guess the last option is best.
--
Mike
On Wed, May 25, 2011 at 19:29, GARDAIS Ionel
Hi list,
I'd like to notify and drop any new mail received from a client when there is no subject in his mail.
What kind of configuration should I use ?
I was thinking of a combination of : - a postmaster filter forcing a special queue 'rejected-queue' - an auto-response for this queue saying that there must be a subject on their mails.
But I'm not sure it this will do the trick.
Any clues ? Thanks, Ionel --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs