You might want to give up on that question. I've been asking for months now. You might have to buy a "support contract" to get that answered. What I do know is that NewTicketReject.pm has something to do with it. I asked about that last week and no one touched that question. It must be some kind of program secret. Unless you buy a support contract of course. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Kevin Loyens Sent: Tuesday, June 05, 2007 2:32 AM To: otrs@otrs.org Subject: [otrs] Filter only replys on POP3 Hello, I want to create a filter that only mails recived by the POP3 agent that are a reply from a customer to a ticket are processed. Is there a way that i can do that ? I Dont know wich kind of filter i need to create Thanks, kevin _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/