25 Jan
2008
25 Jan
'08
2:51 p.m.
[Company_Name#
] Re: try this:
Just for the records as I don´t know how to solve this: Company_Name should >also be replaced?
The Company_Name is just plain text. I tried *SUBJECT[20]* tag, and it worked, but I still cant put that "Re:" in the middle, between the two tags for ticket number and customer email subject... its just as if it never was there... any suggestions?
The "Re:" in-between is saved in the admin panel but not visible in auto-replys? Sounds strange to me...