Are all OTRS files and directories in your instance be owned by apache user instead of otrs user?

((enjoy))

Carlos Rodríguez

On Jul 27, 2016, at 12:01 PM, Phillipe Smith <phillipelnx@gmail.com> wrote:

No problems with permissions, otherwise the error would be like "can't write....."

The permissions are OK:

/opt/otrs/var/tmp/CacheFileStorable/DynamicField/6:
drwxrws--- 3 apache apache 60 Jul 27 13:54 2
drwxrws--- 4 apache apache 80 Jul 27 13:54 3
drwxrws--- 3 apache apache 60 Jul 27 13:54 4
drwxrws--- 4 apache apache 80 Jul 27 13:54 6
drwxrws--- 3 apache apache 60 Jul 27 13:54 7
drwxrws--- 3 apache apache 60 Jul 27 13:54 a
drwxrws--- 4 apache apache 80 Jul 27 13:54 e
.....

The Cache is working good, only these problems with DynamicField are ocurring.

Phillipe Smith <phillipelnx@gmail.com>
-------------------------------------------------------------
Linux SysAdmin | Developer

2016-07-27 13:43 GMT-03:00 Carlos Rodríguez <carlos.rodriguez@otrs.com>:

Hi Phillipe,

I also agree that it seams to be a permission issue, you can also check the directory permissions manually to see if there is something unusual.

((enjoy))

Carlos Rodríguez

On Jul 27, 2016, at 10:57 AM, Phillipe Smith <phillipelnx@gmail.com> wrote:

I've already done that, also a otrs.DeleteCache.pl, but the problem persists.

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