Re: [otrs] Small Customization of Customers and Tickets

Shawn Holland wrote:

Hey,

I hate asking so many questions but I'm finding it very difficult to do customizations because I'm either not finding the Documentation or am not reading it right.

I jus tneed to know how to

1. When creating a new customer have aditional fields that can be used. ie. Phone Number.

2. When creating tickets have aditional fields that can be used. Ie. Phone Number :) or room number ... etc ...

Do a scan on FreeText in the .dtl files. Uncomment some lines there. Good luck!