Thank you Gerald, I actually set that a few days ago to "Yes" but it doesn't seem to be working with newly created tickets since that point. The auto responses are still showing up as an article.
________________________________
[IMESD]
Nick Lapp | IT Operations Specialist
Nick.Lapp@imesd.k12.or.us
InterMountain ESD | www.imesd.k12.or.us | www.intermountaininitiatives.org
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Scaling New Heights of Excellence
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Wednesday, November 07, 2012 11:29 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] System Notification Articles
http://forums.otterhub.org/viewtopic.php?t=16320
Ticket -> Core::Ticket
TicketNewArticleIgnoreSystemSender (Default No). "Do I really *need* to record the AutoResponse? It kind of clutters, occupies space, and is generated by machines." Set to Yes and System messages won't create articles, though human messages always will.
On Wed, Nov 7, 2012 at 2:06 PM, Nick Lapp