21 Jan
2005
21 Jan
'05
11:07 a.m.
Hello Peter, Friday, January 21, 2005, 11:12:12 AM, you wrote:
Just create a webform and send it to a e-mail address (helpdesk@yoursystem.com?).
1. create an e-mail address in your system where to send the webform and which OTRS can POP (helpdesk@yoursystem.com) 2. create a system e-mail address in OTRS (the "from" of OTRS mail) (can be helpdesk@yoursystem.com of course) 3. create a queue in OTRS 4. create a POP3 address in OTRS to POP helpdesk@yoursystem.com 5. create a group in OTRS (Helpdesk?) 6. Add users to the group
I added a picture of OTRS that I use to tell people how OTRS works. Maybe it helps
Thanks a lot. The picture really helps to understood some thing. :) Why do not include it to help files? -- Best regards, Alex