Do you have a firewall running on the OTRS machine?

Did you allow port 80?

Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens hamood Iqbal
Verzonden: woensdag 10 oktober 2007 10:48
Aan: User questions and discussions about OTRS.org
Onderwerp: Re: [otrs] how to access from another pc?

the apache service is running as it opening the otrs page on the local machine

On 10/10/07, Emily Flynn < eflynn@alliedpensions.com> wrote:

Have you checked Apache is running?  It sometimes stops for me, so you might just check that in the services of the localhost?

---

From: otrs-bounces@otrs.org [mailto: otrs-bounces@otrs.org] On Behalf Of hamood Iqbal
Sent: 10 October 2007 09:32
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] how to access from another pc?

http://172.30.72.147/otrs/index.pl

is the url on the machine i have installed otrs

and from the current machine i want to access it

it does not open any thing

On 10/10/07, Marius Flage <marius@flage.org> wrote:

hamood Iqbal skrev:
> i am new to OTRS.
>
> please guide me how to access OTRS form another pc not from localhost.

Just enter the ip address of the remote computer into your browser. E.g.
if the machine running otrs is 192.168.1.45, enter that ip into your
browser. Of course you also need to apply the path to the
otrs-installation. Usually that's "otrs", so the full url will look
something like this:

http://192.168.1.45/otrs/

But this really depends on your installation. Just compare the url
entered with localhost and apply some logic.

Good luck!

- Marius
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