You can do it with cusom console filter - I have done this unfortunatly it was lost during server migration. Quite simply root mails via this script first line will be the one with sender e-mail. If you have your company mail you can check if it is ok with "grep" command if not just set apropriate X-OTRS header for this mail. It should not be much more complicated with DB backend or LDAP backend. Hope it helps - I remember that most info on this I found on the OTRS documentation and the rest was experimentation. Good Luck Adam Денис Кирин pisze:
Hi all.
Can I setup OTRS to receive mail in... for registered customers only? not for all... can OTRS interact with Sendmail/Postfix servers... to provide some information for it?
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