Hi Laurent Minost, LM> I can confirm this behaviour also, I've just got the same thing a few LM> minutes ago to test if this setting was working correctly and how LM> customer is told that his ticket has been rejected. I think this is an OTRS 2.2.2 only bug because it worked for me for months in OTRS 2.1.7. In 2.1.7 you should check if you have done all needed steps in reject configuration. 1.) Set "Follow up Option:" in "[ Queue ]" to "Reject". 2.) Create entry in your language in "[ Auto Responses ]". 3.) Connect auto response to queue via "[ Auto Responses <-> Queue ]" Since using OTRS 2.2.2 i have similar problems: http://bugs.otrs.org/show_bug.cgi?id=2191 LM> Laurent -- Greets André Bauer monotek@gmx.net System: Ubuntu 6.06.1/Apache 2.0.55-MOD_PERL/MySQL 5.0.21/OTRS 2.2.2