Jason Coltrin
One more issue is our installation does not have graphs installed. I would like to install this but I'm unfamiliar with CPAN. Our OTRS is installed on Debian and I'd like to install the graphs with as little pain as possible. Will following the steps below install graphs on the Stats page?
a) Install the RPMs if your distributions provides RPMs for the required CPAN modules.
Of course you can use the respective deb-packages.
b) Install the required modules via CPAN shell (http://www.cpan.org/) perl -MCPAN -e shell; ... install Digest::MD5
"apt-cache search perl |grep -i digest" would help you find "libdigest-md5-perl", which is the required deb-package here.
install Net::DNS install MIME::Base64 (if Perl < 5.8) ...
If you can't find a deb-package, you should use "dh-make-perl --build --install --cpan <modulename>" in order to get it from CPAN, build it, generate a deb-package and install it in one step. For the graphs in OTRS you most probably need GD GD::Graph GD::Graph::lines which should be included in "libgd-graph-perl". by Töns -- There is no safe distance.