Sorry, but i still can authenticate. Here my entry on config.pm. Something wrong? Anything else to change? Please help me! # **************************************************** # # insert your own config settings "here" # # config settings taken from Kernel/Config/Defaults.pm # # **************************************************** # # $Self->{SessionUseCookie} = 0; # $Self->{'CheckMXRecord'} = 1; # This is an example configuration for an LDAP auth. backend. # (take care that Net::LDAP is installed!) # This is an example configuration for an LDAP auth. backend. # (take care that Net::LDAP is installed!) $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'vidc2.battistolligroup.it'; $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=battistolligroup, dc=it'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'otrs'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'xxxxxxxx'; # This is an example configuration for an LDAP auth. backend. # (take care that Net::LDAP is installed!) $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'vidc2.battistolligroup.it'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=GRUPPO BATTISTOLLI, dc=battistolligroup, dc=it'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; # The following is valid but would only be necessary if the # anonymous user do NOT have permission to read from the LDAP tree $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=otrs, ou=Users, dc=battistolligroup, dc=it'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'xxxxxxx'; # **************************************************** #