Re: [otrs] OTRS : Duplicate emails gets via POP3

Jan, thanks for you help. Gerald, we just have configured the script "otrs.PostMasterMailbox.pl" via crontab for user otrs, with this entry : */10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null But we have this script "postmaster_mailbox" on directory $OTRS_HOME/var/cron/ cat postmaster_mailbox # -- # cron/postmaster_mailbox - postmaster_mailbox cron of the OTRS # Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ # -- # $Id: postmaster_mailbox.dist,v 1.3 2009/11/09 15:24:13 mn Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- # fetch emails every 10 minutes */10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null [root@gen01prd cron]# Do you have this in your configuration or you know if this script call the otrs.PostMasterMailbox.pl script ? Marco -----Original Message----- From: Gerald Young Reply-to: User questions and discussions about OTRS. To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS : Duplicate emails gets via POP3 Date: Tue, 2 Oct 2012 13:46:51 +0100 Jan, If I could, I'd alias all those emails to one box and pop once. I'd also check if Cron postmastermailbox wasn't running under multiple usernames (root and otrs). On Tue, Oct 2, 2012 at 8:39 AM, wrote:

Hi Gerald.

Duplicated mails occur, but that's not the issue I or Marco (as you stated) was talking about. I have about 40-50 Mailaccounts configured in that system, but mails sometimes arrive more than that number in the queue. I also considered that it may be that the mailbox doesn't get cleared after fetching the mails. But that's not the case either. In the logs I can see that the same mail is fetched many times _at_the_same_time_ (well, nearly the same time, it lasts some seconds to finish that)! I haven't checked if that mails are on the mailserver that often, but as the headers (seen with "src"-view in otrs) are exactly the same, I don't believe so. To me it seems that PostMaster.pl duplicates mails sometimes. I just have no clue why or under which circumstances.

Regards Jan Dreyer IT Administrator / Operations Team / M-IT OMS

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-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Gerald Young Gesendet: Dienstag, 2. Oktober 2012 14:04 An: User questions and discussions about OTRS. Betreff: Re: [otrs] OTRS : Duplicate emails gets via POP3

Jan's problem may be because of actually duplicated emails, though. Multiple POP3 environments could mean users may be sending to multiple addresses simultaneously. Marco's issue seems to be emails that aren't removed from the mailbox. This could be for different reasons, among which, for instance, gmail account settings that aren't set to allow items to be deleted when downloaded. Or just a stuck message. If another mailbox utility can be used to successfully POP3/delete the entrie(s), this may be adequate. If it, too, can't remove the email entries, the problem is at the server.

On Tue, Oct 2, 2012 at 7:56 AM, wrote:

...

Hi Marco.

It occurs with our 2.4.10 installation. Switching from POP3S to IMAPS and increasing the frequency of fetching mails (every nine minutes atm) helped a little.

I have no idea where this comes from exactly, but I’m pretty sure it belongs to the imo heavy use and the high number of POP3 accounts and mails within these. I haven’t seen this behavior on our 3.0 or 3.1 installations (which have much lower load).

Regards

Jan Dreyer

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Marco Ferreira Gesendet: Dienstag, 2. Oktober 2012 13:02 An: otrs@otrs.org Betreff: [otrs] OTRS : Duplicate emails gets via POP3

Hi All,

We have installed the last otrs version (3.1.10-01) but some times we receive duplicate emails on mailbox of otrs, this emails were obtained via POP3 account. We have cases that a email it's duplicate 100 times.

Anyone had this problem ?

Regards, Marco

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