Guten Tag Fabian G. Ferdgelis, am Mittwoch, 1. Oktober 2008 um 00:01 schrieben Sie: FGF> Dear Sirs. FGF> I have this queue tree FGF> * Networking FGF> - NET_AR FGF> - NET_BR FGF> - NET_US FGF> And I have a group called AR_Users... FGF> If I assign RO permissions to Networking queue and RW permissions to FGF> NET_AR queue then my users can't see any queue. FGF> I realice some test using diferent kind of permission sets and I FGF> found that RO permissions doesn't work correctly FGF> Can anyone helpme?? FGF> Best regards FGF> _________________________ FGF> Fabián G. Ferdgelis You have to set "ViewAllPossibleTickets" to "Yes" via sysconfig to get RO Tickets shown. -- Mit freundlichen Grüßen André Bauer monotek@gmx.net System: Ubuntu 8.04.1/Apache 2.2.8-MOD_PERL/MySQL 5.0.51a/ OTRS 2.3.2