25 Apr
2006
25 Apr
'06
2 p.m.
Tom French wrote:
Thanks for the link, my questions is still not answered, and I may not be presenting it correctly. What agent has FULL access to see ALL the tickets that any user has in their queue.? Or, is there a agent I can create and give them the right to see all tickets of everyone.? Sort of a super user.
A user with administrator rights can view all tickets. See the documentation: http://doc.otrs.org/2.0/en/html/c733.html Nils Breunese.