Hi there We are currently integrating OTRS 2.0.4 into our customer portal. Almost everything works as expected, however, right now there is one thing we are not able to do. Manuals and mailinglists checked, found nothing. What I would like to do is to insert the original mail, or better, the text of the last article/ticket into a note automatically (similar behaviour like when using 'empty answer' link to create an email followup) IMO I have to patch AgentTicketNote.pm to achieve what I want, was already checking AgentTicketEmail.pm and would more or less know how to do it. However, might break something that way. Anyone out there already done that? any help/pointer appreciated. kind regards, Patrick -- --------------------------------------------------------------- addr://Kasinostrasse 30, CH-5001 Aarau tel://++41 62 823 9355 http://www.terreactive.com fax://++41 62 823 9356 --------------------------------------------------------------- 10 Jahre Kompetenz in IT Sicherheit. 1996 - 2006 Wir sichern Ihren Erfolg. terreActive AG ---------------------------------------------------------------