Re: [otrs] Customizing TicketZoom View

Thank you. I was able to edit AgentTicketZoom.dtl file to add a new item, but I was not able to specify any URL in front. What I am trying to do is add a Chat option with the URL xmpp://<customerID>@chatdomain. It should pick customerID automatically and should append the chat domain string to it. Nils, I tried TicketFreeText fields, but the URL I added is not visible anywhere in the ticket zoom view. GoodWills   Parag Bhalerao   Work     215-494-2709 Cell        267-210-5949 Email    parag.bhalerao@cybertech.com -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck Sent: Wednesday, January 18, 2012 4:36 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customizing TicketZoom View Hi both, On 18.01.2012, at 21:42, Leonardo Certuche wrote:

That would be /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl

On 18 January 2012 15:34, Parag Bhalerao wrote: Hello, I want to customize the TicketZoom view and add one more URL to it.

Parag, why don't you use TicketFreeText fields with a default value for all created tickets. The value of the field could be setup as link where you even could include ticket attribute values (like title or owner) into the link. Cheers, Nils -- http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs