[otrs] Panic, user authenticated but no user data can be found in OTRS DB!! Perhaps the user is invalid.

This is the error I am getting, and in /var/log/messages it states: OTRS-CGI-10[16465]: [Error][Kernel::System::Auth::Sync::LDAP::Sync][Line:262]: Can't create user 'USER' (CN=FULL USER NAME,OU=Users,OU=Organization Unit 2,OU= Organization Unit 1,DC=example,DC=com) in RDBMS! Why is it so hard to connect with AD I am using OTRS 3.1 Andrew Wells mailto:awells@clearedgeit.com> ________________________________ This communication is the property of ClearEdge IT Solutions, LLC and may contain confidential and/or privileged information. Any review, retransmissions, dissemination or other use of or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you receive this communication in error, please immediately notify the sender and destroy all copies of the communication and any attachments.