I am currently testing the latest Win32 package with good success. I am evaluating the product as the current package we use (HEAT w/Access DB) is not servicing our needs. A few quick questions. Can we setup technicians with multiple e-mail addresses. We would like to be able to send a notice to the technician's standard e-mail and also a pager that uses an e-mail address. I have setup OTRS with the customer info being pulled via LDAP from Exchange 5.5. I have successfully been able to add Office location from the LDAP to the user ticket (excellent instructions in the manual) Can that office location be added to the e-mail that is sent notifying the technicians that a new ticket has been placed in their queue? Any info would be appreciated. Thanks