RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -

17 Jul 2007

      Hi,

You probably already have a FQDN set under your configuration file :

 $Self->{'FQDN'} = 'yourhost.example.com';

Did you check on Kernel/Config.pm configuration file please ?

Laurent

Le mardi 17 juillet 2007 à 11:37 -0400, Sanson, Rick a écrit :
...
Thank you!
The problem is that it doesn't save...
After making the change in sysconfig/framework/core/FQDN and then click 
"Update" at the bottom of the page, the page then refreshes to have 
"fc4" in the FQDN field and not what I changed to. Under the FQDN field 
the default is my actual FQDN (DEFAULT: helpdesk.domainname.com)
The check-box on the left of the section is grey.
I have about 4 hours trying to fix this problem!
This is a OTRS 2.1.1 Virtual Appliance
-----Original Message-----
From: Gabriele D'Andrea [mailto:gabriele.dandrea@ecohmedia.com] 
Sent: Tuesday, July 17, 2007 10:26 AM
To: User questions and discussions about OTRS.org
Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set 
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The easiest way to change the FQDN, is to change it in SysConfig -> 
Framework -> Core (without having to edit config files manually)
SysConfig is accessible via web interface, in the Admin Area.
Gabriele
----- Original Message ----- 
From: "Sanson, Rick" 
To: "otrs" 
Sent: Tuesday, July 17, 2007 4:40 PM
Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set 
-
Thanks!
The problem is that the change is not being saved and I dont know what
file is used to define "Core".
Any ideas?
-----Original Message-----
From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.nl]
Sent: Tuesday, July 17, 2007 8:12 AM
To: User questions and discussions about OTRS.org
Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
Rick Sanson wrote:
...
Where is the "OTRS_CONFIG_FQDN" set?
 uses the FQDN that you set as the value of $Self->
{'FQDN'} in ~otrs/Kernel/Config.pm (or using SysConfig you can set it
under Framework -> Core).
...
I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the
real FQDN never appears in any responses.
What did you set exactly? And what do you get? Nothing, http:///?
Nils Breunese.
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RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -

Laurent Minost