Re: [otrs] Using multiple databases as external backend?

29 Aug 2013


      The docs don't explicitly state this but the concept has been validated in
practice and in the code. I realize this is a "take my word for it" thing,
but it's pretty much as simple as appending a different index/number to
each key of a separate set of Auth entries.


On Thu, Aug 29, 2013 at 7:54 AM, Marty Hillman  wrote:
...
Good morning Gerald – Can you point to a source for this?  I need to
authenticate against two AD’s using LDAP.  I believe it is as simple as
using the existing AuthModule and then adding AuthModule1 below it.  I am
looking for confirmation.****
** **
*From:* Gerald Young [mailto:crythias@gmail.com]
*Sent:* Thursday, August 29, 2013 6:27 AM
****
** **
Customers, Companies, and Users (Agents) all can authenticate (Auth) and
have demographics (Sync|CustomerUser/Map) at up to 11 different sources
('', 1 ..10) (a blank "index" counts as one of them).****
** **
** **
** **
On Thu, Aug 29, 2013 at 6:38 AM, Bogdan Iosif 
wrote:****
"you can use one Company Backend"****
I take it to mean you can only use one backend for agents. Can anyone else
confirm this please? I'm interested to know if I can use both DB and LDAP
for agents.****
** **
On Thu, Aug 29, 2013 at 10:47 AM, Florian Edlhuber <
florian.edlhuber@gmx.de> wrote:****
Hi,
it is in
http://doc.otrs.org/3.2/en/html/external-backends.html#multiple-customer-bac...
You can use up to 10 Customer Information backends. But IIRC you can use
one Company Backend.
Ciao
Flo
29.08.2013 09:42 - Stefan Michael Guenther schrieb: ****
Hello,
am I right in assuming, that it is only possible to have ONE external
customer
user backend, but not more?
One of our clients has bought another company and if it is not possible to
connect
both customer databases to OTRS, we would have to find a way to merge the
two
database into an internal customer database for OTRS.
Regards,
Stefan
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs****
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs****
** **
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs****
** **
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs