Hi Pablo
Not necessary that SendPeriod value should be between 0 to 1.
We can still set it to 0 and it does send mail when agent close the ticket

- nilesh



Pablo Graterol <pablo.graterol@gmail.com>
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07/07/2009 01:53 PM
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Re: [otrs] Help on Survey module.





Hi,

1) Create a new survey
2) Survey status must be Master
3) sysconfig -> Survey::SendPeriod: must have a value between 0 and 1, (0.1 for example.)
4) Thatīs it. Every time a ticket is closed on the queues you selected, an email will be send tu the customer with the custom message ans a  link to the survey.

I hope this helps!
regards!
On Tue, Jul 7, 2009 at 12:39 AM, N Patil <N.Patil@lntinfotech.com> wrote:

Hi,

I have successfully implemented in my windows environment but dont know how to implement/configure Survey module.
I can create survey but it does not send an email/notification to user about survey? does anyone know how to do that?

any help will be appriciated. thanks in advance.

- nilesh
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