How about internal mailing lists containing both addresses? Would that work?
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
otrs-request@otrs.org
Sent: lundi, 20. avril 2009 13:04
To: otrs@otrs.org
Subject: otrs Digest, Vol 7, Issue 51
Date: Mon, 20 Apr 2009 13:03:44 +0200
From: Luca Maranzano
Subject: [otrs] How to send automatic notification to other email
address
To: "User questions and discussions about OTRS.org"
Message-ID:
<68559cef0904200403m6327756w2d424d4077be05d9@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
Hello all,
we are using OTRS 2.3.4.
We would like to be able send automatic notifications about new and closed
tickets to some further external email addresses, in addition to the
notification already sent to the customer user who opened the ticket.
For example: if user foobar@domain.com send an email to myqueue@otrs for
opening a ticket, I'd like that new ticket notification is sent both to user
foobar@domain.com and to other.address@othersite.com.
I've looked at the Auto Reponse configuration but it seems it is not
possible to alter the To/Cc filed of the mail.
I've looked also at the generic agent, but I didn't find a simple way of
doing this.
Is there some other simple method to accomplish this?
Thank you in advance!
Best regards,
Luca
