JFYI. To disable the OTRS email syntax check (based on cpan's Email::Valid) add the following Kernel/Config-pm option: $Self->{CheckEmailAddresses} = 0; -Martin On Mon, Sep 08, 2003 at 08:43:37AM +0200, web4.hm - Peter Padberg wrote:
Am Son, 2003-09-07 um 18.18 schrieb Robert Kehl:
Am Fre, 2003-09-05 um 18.20 schrieb web4.hm - Peter Padberg:
Ein Kunde schickte uns eine Email von -mort-@arcor.de
Als wir Ihm antworten wollten, kam ein Fehler vom otrs das angeblich diese Emailadresse nicht RFC... conform ist.
Aber ein - ist doch erlaubt oder?
Oder stimmt im otrs evtl. ein REGEX nicht?
IMHO the leading minus is the problem. The address it self is valid, as I think so, too. almost anything is valid in RFC822. Consider THIS beast:
Rob <@[matrix (smtp)], @[nexus: \[node 12\]]:rkehl@bogus.example.com>
which I'm convinced is syntatically valid. Not that it'd ever get delivered... 8-)
Let me show some examples from my SMTP server (exim 4.22) - you'll see the problem with -mort- then:
Although I could convince exim to correctly verify the address, it took me some work:
exim -v -bv -mort-@arcor.net didn't work me too. exim -v -bv "Mort Harkon" <-mort-@arcor.net> didn't work either(!) me too.
So, nack to OTRS, I'd advice you to advice your customer to change the address. Yes, we took another Emailadress... Thanks for all the Free-Mail-Providers outthere who release these Emailadresses...
Leading minus signs could be taken as an argument by any MTA/MDA/MUA software, or might be stripped away, using the rest as a suffix. This will lead to problems.
PS: Btw, this is an english speaking mailing list. Thank you. Yes, sorry! I re-subscribed this list and forgotten!
Thank you anyway!
Viele Gr��e, Peter.
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with kind regards Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- esanta: 8:36pm an 17 Tage 21:53, 8 Benutzer, Durchschnittslast: 0,05, 0,09, 0,09