Hi,

On 08.02.2010, at 17:17, Guillaume Rehm wrote:

Is it possible to transfer in real time all tickets moved into a specific queue to a mailing list (or a simple mail address) ?? I wouldn't like to use transfer link into ticket zoom but I would like to use the move to specific queue dropdown list function.

you can setup a Event based Notification for this.
You need to have OTRS 2.4.x installed to do so.

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com


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