Is it possible to use ACLs to make the default note text for new telephone tickets different depending on the group that the user is a member of?
At the moment I have our test system set up so that an ACL controls the list of available queues, next ticket states and priorities based on the user's group, but I can't find any refernce to controlling the content of the body text using ACLs. We want to do this so that we can get a different list of questions to be asked in a new ticket template depending on the product being supported.
This is not possible with ACLs in the current version.
If you do a reply on that your wished are heard :-)
Freundliche Grüße / Kind regards
Nils Leideck
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Nils Leideck
Senior Consultant
nils.leideck@leidex.net
nils.leideck@otrs.com