Hi Sven,
why should the CustomerUser select the queue to which his web-request should be queued in ? He doesn't know anything regarding the used queues. How can I avoid this (or just show a few of all queues) for the CustomerUser but use a Filter as for the incoming mails ?
Just have a look in your Defaults.pm. There you will find the following lines: # CustomerPanelOwnSelection # (If this is in use, "just this selection is valid" for the CustomMessage.) $Self->{CustomerPanelOwnSelection} = { # Queue => Frontend-Name 'Junk' => 'First Queue!', 'Misc' => 'Second Queue!', # QueueID => Frontend-Name (or optional with QueueID) # '1' => 'First Queue!', # '2' => 'Second Queue!', }; Copy these into your Config.pm and configure it at your needs. Regards, Markus Ruecker -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!