Hi,

I am using OTRS 2.4.4 and am quite happy with it. But in one queue (and this is the only one of 10 configured pretty much the same) the CC-field always get's populated with the OTRS-address the tickets were sent to, e.g. support@domain.tld. Why?

It's quite annoying, because the reply would fill up the queue, if you don't delete the content of the CC-field.

I already found other question's regarding this problem from early 2009, but the suggested sysconfig option-change won't work.

(SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose at Ticket::Frontend::ComposeExcludeCcRecipients)

How to disable this? Is there a solution yet?

Thanks in advance & best regards,

Thomas Lutz