On 21 October 2010 12:19, Mark Novak <mark@risecorp.com> wrote:

Hello Everyone,

I am trying to use the provided backup.pl script to backup up my OTRS installation on Ubuntu Linux.

The first part of the script works fine, but I get an error during the database dump:

Dump MySQL rdbms ... mysqldump: Got error: 1045: Access denied for user 'otrs'@'localhost' (using password: YES) when trying to connect

I know that the database name, user name and password are stored in Config.pm. However, in Config.pm, it does not actually show the DB password:

$Self->{DatabasePw} = $dbpass;

I think that the problem is that my database password uses special characters. I have tried escaping them with a \ and specifying the password in Config.pm, but that doesn't seem to work. I am not sure if it is a problem with my escaping or if it is a function on Config.pm and backup.pl that it won't take a specified password as input.

Can I change the password of the dbuser on this production system in mysql to something that doesn't have special characters? I want to ensure that it will not negatively impact my system if I make the password change.

Best Regards,

Mark Novak

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