Bug, seems to be solved in 2.0.2 :

Changes in 2.0.2:

========

   - fixed bug #877 - Error when merging tickets - Can't call

      method "LockSet" on an undefined value at Kernel/System/Ticket.pm

   - fixed bug #879 - "Wide character in subroutine" - mails with

      attachements in utf-8 mode

   - fixed bug #871 - Erroneous Content-Length fields are sent when

      downloading attachments

   - fixed bug #861 - Problems in faq attachments and postgresql backend

   - fixed broken download of public SMIME certs

   - fixed bug #847 - Broken download of public PGP keys

   - fixed bug #862 - Wrong sum for time acounting

   - fixed bug #811 - 404 Error for role link OTRS::Admin::Role <-> User

   - fixed bug #822 - Missing FAQID in TicketZoom for linked FAQ article

   - fixed bug #815 - Strange line in history

   - fixed bug #836 - GenericAgent (GUI based) seem to ignore priority

   - fixed not shown linked objects in faq zoom and print view

   - fixed bug #850 - Can't locate object method "KeySearch" error

   - fixed bug #874 - Password plaintext in UserLastPw

   - fixed bug #860 - Error in AgentTicketForward.pm, missing title in

      the warning for the owner check

   - added config option for defaul sortby and order in ticket search

      result in customer and agent interface

   - added missing merge params to Kernel/Config/Files/Ticket.xml

   - added add/delete option in SysConfig for NavBar

   - added warning message in customer panel on account create if invalid

      email address is given

   - removed default selections (UserSalutation) from CustomerUser config

   - removed not needed Kernel/Modules/FAQState.pm and not needed config

      setting

   - updated it translation - thanks to Giordano Bianchi!

   - updated nb_NO translation - thanks to Espen Stefansen!

   - updated pt_BR translation - thanks to Glau Messina!

-----Message d'origine-----
De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Leah Cunningham
Envoyé : mercredi 31 août 2005 00:49
À : otrs@otrs.org
Objet : [otrs] Ticket merge error

Hi,

When I try to merge a ticket, I get an error like this:

Can't call method "LockSet" on an undefined value at /opt/otrs//Kernel/System/Ticket.pm

line 3720, <PRODUCT> line 224.

Does anyone have a clue what this is?

Leah

--

Leah Cunningham : d416-585-9971x692 : d416-703-5977 : m416-559-6511

Frauerpower! Co. : www.frauerpower.com : Toronto, ON Canada

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