Dear List: I have written an FAQ for this issue. https://portal.otrs.com/otrs/index.pl?Action=AgentFAQ&Subaction=View&ItemID=... Torsten Thau schrieb:
Hi,
Traceback (26500): Module: Kernel::System::State::StateGet (v1.20) Line: 206 Module: Kernel::System::Ticket::StateSet (v1.275.2.15) Line: 4163 Module: Kernel::System::PostMaster::FollowUp::Run (v1.54) Line: 109 Module: Kernel::System::PostMaster::Run (v1.65) Line: 292 Module: main::FetchMail (v1.25) Line: 206 Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.25) Line: 125
ERROR: OTRS-PM3-10 Perl: 5.8.5 OS: linux Time: Thu Apr 10 12:50:03 2008
Message: Need StateID or State!
...you need to to check your configuration sysconfig key PostmasterFollowUpState. Apparently the configured state does not exist (anymore).
viele Gruesse, Torsten Thau
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