Hi Leonardo!
I already seen that before but I want to add MORE freetext than the 16 defaults fields. In other words, I need 32 freetext fields and I want to know how to do it. I know that OTRS was not designed for this situation but in my implementation is necessary. Thanks a lot for any idea!
From: leonardo.certuche@itconsultores.com.co
Date: Tue, 27 Apr 2010 09:52:40 -0500
To: otrs@otrs.org
Subject: Re: [otrs] How to add more freetext fields to OTRS?
Hi Raul,
Here's the how-to: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=302
Leonardo Certuche
www.itconsultores.com.co
On 27 April 2010 09:39, Raul Lopez wrote:
Hi everybody!
I would like to add additional freetext fields to my OTRS implementation, does anybody knows how to do it? I'm trying to understand the Ticket structure but it has been impossible. Can you help me please??
Thanks in advance.
Regards
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