On Saturday, April 03, 2004 12:47 AM
Tyler Hepworth
But, since that is giving the impression of threads, shouldn't it thread properly according to which note is responded to?
Sorry - "impression"? It is one. Btw, a note is never responding another note. Therefore subsequent notes reside inside the same level.
For example, let's say I respond to the first agent(note-internal) and so does someone else. Shouldn't it now look like this:
-->>>customer (phone) -->agent(note-internal) -->agent(note-internal) -->agent(note-internal) -->agent(note-internal) -->agent(note-internal) -->agent(note-internal)
-->>>customer (phone) -->agent(note-internal) -->agent(note-internal) -->agent(note-internal) -->agent(note-internal) -->agent(note-internal) -->agent(note-internal)
Am I blind?
Also, since it is possible to attach a subject to every response, wouldn't it make more sense to show the subject of each response rather than a generic "agent(note-interal)". This is of interest because let's say I am looking for a specific response, but I have a dozen or so repsonses all titled the same thing. Rather than clicking on each one to see if it contains the reponse I am after, a subject would let me find my response faster.
Regarding this as possible, it isn't by now. Refer to the ((otrs.de)) to see this implemented soon.
Another question. Rather than placing all responses to a ticket in a thread few, is it possible to expand the entire tree so that the full
In Config.pm: $Self->{TicketZoomExpand} = 1; hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388