Hello,
I have setup the following queues:
netadmin-raw
sysadmin-raw
helpdesk-raw
billing-raw
However, when I go into the "Phone View", for when I
wish to enter a ticket for someone who calls in with a
problem, for example, these are thee queues that are
available to place the ticket into:
Queue: Junk
Queue: billing-raw
and that is it. None of the other queues are in
there, and these ones are pointing to the wrong ones.
Any ideas as to what could be going on here? I am
thining that possibly the database ID's are messed up,
but wanted to see if it could be anything else first
before I try monkeying around with the database.
TIA,
Alan Murrell
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