Since we upgraded to OTRS 5 we're getting "duplicate" notifications. It used to be that we would get "ticket queue update notifications" OR "ticket create notifications" depending on how the ticket came into the system. For example, if it landed in the postmaster queue and then got moved to a queue by a generic agent job, we would only get a queue update notification, and now we're getting both. Here is a log of a ticket as an example: NewTicket New Ticket [1062591] created (Q=Technology Support;P=3 normal;S=new). - Admin OTRS 12/07/2015 12:31:54 CustomerUpdate Updated: CustomerID=IMESD-HR:{Cusomter Email};CustomerUser={Customer Email} - Admin OTRS 12/07/2015 12:31:54 WebRequestCustomer Customer request via web. Zoom view Admin OTRS 12/07/2015 12:31:54 SendAutoReply AutoReply sent to ""Customer" <Customer Email>". Zoom view Admin OTRS 12/07/2015 12:31:55 Move Ticket moved into Queue "Technology Support::Central Zone::InterMountain ESD" (7) from Queue "Tec... - Admin OTRS 12/07/2015 12:31:55 SendAgentNotification "Ticket queue update notification" notification was sent to "agent 1" by "Email". - Admin OTRS 12/07/2015 12:31:56 SendAgentNotification "Ticket queue update notification" notification was sent to "agent 2" by "Email". - Admin OTRS 12/07/2015 12:31:56 SendAgentNotification "Ticket queue update notification" notification was sent to "agent 3" by "Email". - Admin OTRS 12/07/2015 12:31:56 SendAgentNotification "Ticket create notification" notification was sent to "agent 1" by "Email". - Admin OTRS 12/07/2015 12:31:57 SendAgentNotification "Ticket create notification" notification was sent to "agent 2" by "Email". - Admin OTRS 12/07/2015 12:31:57 SendAgentNotification "Ticket create notification" notification was sent to "agent 3" by "Email". - Admin OTRS 12/07/2015 12:31:57 Any ideas? We're running version 5.0.3. Thanks! Nick