Not sure what else you can do, probably looking into /tmp/otrs.log and see if you can find more info?

Good luck,


Poe

On Tue, Apr 1, 2008 at 5:51 PM, Nick Bright <nick.bright@terraworld.net> wrote:
Just for grins, I tried rebooting - didn't help though.

---
- Nick Bright
  Network Administrator
  Terra World
  Tel 888-332-1616 x 315
  Fax 620-332-1201


Wes Sothard wrote:
> My server did the same.  I rebooted it and FAQ showed up and I was
> actually able to use it like you are supposed to be able to.
>
> Thank you,
>
> Wes Sothard
>
> ------------------------------------------------------------------------
> *From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf
> Of *Poe Chen
> *Sent:* Tuesday, April 01, 2008 5:37 PM
> *To:* User questions and discussions about OTRS.org
> *Subject:* Re: [otrs] Cannot create FAQ Categories
>
> Did you do a manual install or a package install?  I just go to
> Admin->Package Manager->Update->Install (FAQ) and once it's installed,
> the FAQ button shows up in the Admin.
>
> Actually, even regular screen will show the FAQ button too.
>
> Best regards,
>
>
> Poe
>
> On Tue, Apr 1, 2008 at 5:26 PM, Nick Bright <nick.bright@terraworld.net
> <mailto:nick.bright@terraworld.net>> wrote:
>
>     There is no "Admin->FAQ".
>
>     However, as an experiment, I took the URL for adding an FAQ Article:
>
>     http://otrs.terraworld.net/otrs/index.pl?Action=AgentFAQ&Subaction=Add
>     <http://otrs.terraworld.net/otrs/index.pl?Action=AgentFAQ&Subaction=Add>
>
>     and changed that to
>
>     http://otrs.terraworld.net/otrs/index.pl?Action=AgentFAQ&Subaction=Category
>     <http://otrs.terraworld.net/otrs/index.pl?Action=AgentFAQ&Subaction=Category>
>
>     and was greeted by the "FAQ Category" section, in which I can add
>     Categories.
>
>     I'm concerned why Admin->FAQ is not available, though. Perhaps there is
>     some sort of error in my installation.
>
>     ---
>     - Nick Bright
>       Network Administrator
>       Terra World
>       Tel 888-332-1616 x 315
>       Fax 620-332-1201
>
>
>     Poe Chen wrote:
>      > Do you see a Category button on the top when you login as admin and
>      > click on Admin->FAQ?
>      >
>      > That's how I create the Category in FAQ.
>      >
>      > Hope it helps.
>      >
>      >
>      > Poe
>      >
>      > On Tue, Apr 1, 2008 at 5:06 PM, Nick Bright
>     <nick.bright@terraworld.net <mailto:nick.bright@terraworld.net>
>      > <mailto:nick.bright@terraworld.net
>     <mailto:nick.bright@terraworld.net>>> wrote:
>      >
>      >     Thanks for the feedback, however I am logged in as a user in the
>      >     faq_admin group that has all permissions.
>      >
>      >     In an experement, I removed all permissions from the
>     faq_admin group
>      >     from my user and tried to post another FAQ entry, and still
>     receive the
>      >     error "Error: Need CategoryID!", indicating that the problem
>     is not
>      >     permissions; but rather that no Category was selected.
>      >
>      >     As I described in my OP, no category was selected, because
>     the category
>      >     dropdown box is empty, and I cannot locate within OTRS any
>     place to add
>      >     categories.
>      >
>      >     So, my original question remains: Where do I add categories?
>      >
>      >     ---
>      >     - Nick Bright
>      >       Network Administrator
>      >       Terra World
>      >       Tel 888-332-1616 x 315
>      >       Fax 620-332-1201
>      >
>      >
>      >     Poe Chen wrote:
>      >      > Nick,
>      >      >
>      >      > You need to login as the user in "faq" or "faq_admin"
>     group to have
>      >      > permission to add articles in the FAQ.
>      >      >
>      >      > That's how I get mine working....
>      >      >
>      >      > Hope it helps.
>      >      >
>      >      >
>      >      > Poe
>      >      >
>      >      > It's pretty easy, just make sure that you have set the
>     permission
>      >      >
>      >      > On Tue, Apr 1, 2008 at 3:37 PM, Nick Bright
>      >     <nick.bright@terraworld.net
>     <mailto:nick.bright@terraworld.net>
>     <mailto:nick.bright@terraworld.net <mailto:nick.bright@terraworld.net>>
>      >      > <mailto:nick.bright@terraworld.net
>     <mailto:nick.bright@terraworld.net>
>      >     <mailto:nick.bright@terraworld.net
>     <mailto:nick.bright@terraworld.net>>>> wrote:
>      >      >
>      >      >     Greetings,
>      >      >
>      >      >      I've installed OTRS 2.2.5 recently, including the FAQ
>      >     module. After
>      >      >     adding users to the "faq" and "faq_admin" groups, and
>     putting
>      >     in my FAQ
>      >      >     information upon clicking submit, this error is generated:
>      >      >
>      >      >     ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr  1
>      >     13:46:22 2008
>      >      >
>      >      >     Message: Need CategoryID!
>      >      >
>      >      >     Traceback (2038):
>      >      >        Module: Kernel::Modules::AgentFAQ::Run (v1.11)
>     Line: 563
>      >      >        Module: Kernel::System::Web::InterfaceAgent::Run
>     (v1.23)
>      >     Line: 670
>      >      >        Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
>      >      >
>      >      >     Indeed, the Category dropdown box is empty (no selectable
>      >     options);
>      >      >     however I cannot locate anywhere within OTRS where I can
>      >     create new
>      >      >     categories. Nor have I been able to locate in any OTRS
>      >     documentation
>      >      >     where this function should even be located.
>      >      >
>      >      >     So, my main question is this: Where am I supposed to
>     be able
>      >     to go to
>      >      >     create categories?
>      >      >
>      >      >     --
>      >      >     ---
>      >      >     - Nick Bright
>      >      >       Network Administrator
>      >      >       Terra World
>      >      >       Tel 888-332-1616 x 315
>      >      >       Fax 620-332-1201
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>      >      >
>      >
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