Hi Andrew, On Tue, Apr 01, 2003 at 01:33:05PM -0500, -----@coxnews.com wrote:
1. Does OTRS have a 'guest' account feature?
In OTRS 1.1 you will have the possibility of rw/ro group member. -=> So if you add a new user (named guest) and you add your user "ro" to one or more groups, then you will have a guest account.
2. Does a 'note-internal' make it so ppl other then in that group can read the note? If not does that ability exist? For example if I am in the engineering queue and I add a 'note-internal' can ppl in the 'QA' queue see the notes? I am looking for a private note ability.
There is no 'private note ability'. Because there is each note important to each agent (normally).
3. Can I get all the queues to show, instead of only showing when a ticket is there?
There is a ShowAllOpenTicket view in OTRS 1.0 (Utilities -=> Ticket Status).
4. Is there an area where I can view completed tickets?
In OTRS 1.1 you will have a ShowAllOpenTicket and ShowAllClosedTicket view (Utilities).
5. Once an escalation time has been reached, can a page be sent also?
Not yet. But would be possible ot implement!
6. When a new ticket is created with a high priority can OTRS page at ticket creation?
The sort order in QueueView is priority,createtime. That's all.
Andrew
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.