Hi Thorne, Thorne Lawler schrieb:
Folks,
We're implementing OTRS here as a replacement for Kemma software's "Bridge Tracker" since their mercenary approach to maintenance and support has bled us dry.
I have now fought my way through installing OTRS on an iPlanet web server, with an Oracle backend, only to find that we're missing a key piece of functionality:
We need to be able to associate a billing rate with a ticket, so that hours worked against that ticket will be billed at the appropriate rate. Ideally, the user would select the billing rate from a drop-down list of possible rates, each with its own rate-code. Once a rate was selected, a ticket would show you the charges for that ticket, based on hours worked multiplied by that rate.
I basically understand your request, but would you please be more detailed and give examples helping me understanding your request without suggestiveness.
Is there any way to do this within OTRS?
Thanks in advance.
Bye, Alex