yeah, I got it and this will work. I should have thought of this in the first place. it's a pretty easy fix. thanks marshall -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Peter Watson Sent: Thursday, July 01, 2004 2:39 PM To: User questions and discussions about OTRS. Subject: RE: [otrs] Sending Notifications via OTRS At 21:31 01/07/2004, you wrote:
Are you saying, that I should create one e-mail address for all the agents, then when an e-mail notification occurs (if it's a note or new ticket) an e-mail is sent to this e-mail address and then this e-mail address forwards all incoming mail to each agents individual mail account? I would then have to change each agents personal otrs e-mail account to this e-mail group?
Am I understanding this right?
thanks marshall
Yes that's right - It may not be suitable for your application of course but it is an easy to implement solution.... Peter _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/