Hello,

Due to some change in the business model, I need to change name of one of the queues. Is it recommended to create a new queue or rename existing queue?

If I rename the queue,

- what happens to open as well as old tickets those were associated with old queue name

- what happens when I run a report with new queue name

If I create a new queue,

-  can I disable old queue, so no new tickets can be created in that queue

- If I disable the queue, what happens to open tickets in that queue

Appreciate your help.

GoodWills

Parag Bhalerao